Privacy Policy

Effective Date: March 2026

Version: 3.2

1. Our Commitment to Your Privacy

Beesoft Solutions Pty Ltd (ABN 73 138 033 360) and the business name EV Agent (“we,” “us,” or “our”), is dedicated to protecting your privacy. We own and operate the website evevolution.au.

We appreciate that you trust us with your personal information, and we are committed to managing it in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy outlines our practices regarding the collection, use, and dissemination of information for this website and our associated AI services.

2. Information We Collect

We collect information to provide a better, more personalised experience. The types of information we collect include:

A. Information You Provide Directly

  • Registration Data: When you register, request materials, or subscribe to services, we collect details such as your name, email address, and mobile number.

  • Test Drive & Booking Data (The Dealership Handoff): If you request a test drive through our forms or AI Agent, we collect your name, mobile number, email address, preferred EV model, and specific location (e.g., suburb/postcode). We collect this for the express purpose of securely transmitting it to verified local automotive dealerships so they can facilitate your test drive and vehicle purchase.

  • Transaction Data: If you purchase products or redeem rewards, we may collect billing and shipping details.

B. Automated Information

  • Cookies & Web Logs: We use standard technology called “cookies” and web server logs to collect information about how our website is used.

  • Device Data: This includes the date and time of visits, pages viewed, time spent on the site, and your IP address.

C. Interactions with EV Evolution AI (Our Chatbot)

To assist you efficiently, our website utilizes the EV Evolution AI Agent.

  • Chat Logs: All conversations between you and the AI Agent are recorded and stored. This allows us to maintain a history of your requests, improve the accuracy of our AI through training, and provide context for human support agents.

  • Location & IP Data: The AI Agent may process your IP address or ask for your general location (e.g., suburb) to provide relevant answers regarding local charging infrastructure, dealers, or state-specific government incentives.

3. How We Use Your Information

We use your personal information to administer our business activities, provide customer service, and make products/services available to you. Specifically, we use your data to:

  • Route your lead information directly to verified local automotive dealerships to facilitate your test drive.

  • Verify your test drive requests via automated SMS communication.

  • Answer your inquiries via our AI Agent or support team.

  • Process transactions and reward redemptions.

  • Deliver email newsletters or updates (where you have opted in).

  • Analyze user needs to improve our AI’s accuracy and our service offerings.

  • Comply with legal and regulatory requirements.

4. Disclosure to Third Parties

We respect your privacy and do not sell your personal data to data brokers. However, to provide our services, we may disclose your information in the following specific circumstances:

A. EV Manufacturers and Local Dealerships

If you use our “Book a Test Drive” feature or request a referral to a specific EV brand, you expressly consent to us sharing your relevant details (Name, Phone, Email, Location, and Vehicle Interest Summary) with that specific brand’s authorised local dealership network (including Dealer Principals and Sales Managers). This allows them to contact you directly via phone, email, or SMS to arrange the test drive and assist with your vehicle purchase.

B. Service Providers

We may disclose information to trusted third-party service providers (e.g., IT hosting, AI processing providers, SMS gateway providers like Twilio, payment processors) who assist us in operating our website and conducting our business.

C. Legal Requirements

We may disclose information if required by law or to protect our rights and safety.

5. AI Accuracy and Usage

While we strive to train our AI Agent on the most current data, EV Evolution AI may produce inaccuracies. The information provided by the AI is for general guidance only and should not be considered financial or legal advice. By using the chat service, you acknowledge that you should verify critical information (such as vehicle pricing or tax laws) with professional advisors.

6. Data Security, Storage, and Location

We take reasonable physical, organisational, and technological measures to safeguard your personal information against unauthorised access, modification, or disclosure.

  • Server Location: Our primary databases and web servers are hosted securely within Australia.
  • Third-Party AI Processing (Cross-Border Disclosure): To provide you with a state-of-the-art AI experience, we utilise advanced third-party AI models. By interacting with the EV Evolution AI Agent, you acknowledge that your chat inputs may be temporarily transmitted to and processed on secure third-party servers located outside of Australia (such as the United States).
  • Encryption: Our site uses industry-standard SSL (Secure Socket Layer) encryption to protect data transmission.
  • Limitations: While we strive to protect your information, you acknowledge that the internet is not a 100% secure medium. We cannot guarantee the absolute security of communications transmitted online.
7. External Links

evevolution.au may contain links to external websites and advertisements.

  • We are not responsible for the privacy practices or content of these external sites.

  • Third-party advertisers may use their own cookies to track referrals.

  • Users click on external links at their own risk.

8. Managing Your Preferences (Opt-Out and Unsubscribe)

We respect your right to control your inbox and mobile device in accordance with the Spam Act 2003.

  • SMS/Text Messages: By providing your mobile number and explicitly consenting via our booking forms, you agree to receive SMS messages from us regarding your test drive request (including automated verification texts). You can withdraw your consent and opt-out of receiving SMS messages from us at any time by replying “STOP” to any text message you receive from us.

  • Email Newsletters: You may opt out of receiving electronic newsletters at any time. Every marketing email we send contains an “Unsubscribe” link at the bottom.

9. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices (such as new AI features or communication methods) or legal obligations. We encourage visitors to check this page frequently.

Acceptance: Your continued use of the website following the posting of changes indicates your acceptance of those changes.

10. Contact Us

If you have any questions regarding this Privacy Policy or how your data is handled, please contact us via our Contact Us page.